![]() Amazon’s main priority is the buyer’s experience, so more often than not they’ll find a claim in the buyer’s favour it’s crucial that you do everything you can to prevent claims in the first place: ![]() How can you avoid an Amazon A-to-z Guarantee claim?Īn A-to-z Guarantee Claim can seriously affect your seller rating, and in some case eventually, lead to your seller account being suspended or closed. They want to return an international order, and the seller doesn't provide a return address in the UK, a pre-paid return label, or a full refund without the item being returned.īuyers have to file an A-to-z Guarantee claim within 90 days of the Estimated Delivery Date. ![]() The seller refuses to accept a return request that’s within Amazon’s return policy.They’ve returned an item but haven’t received a refund from the seller.It’s either damaged during shipping, defective, misclassified, misrepresented, or has parts missing.The item doesn’t arrive, or it arrives 3 days after the latest estimated delivery date or 30 days from the order date, whichever is sooner.What is an Amazon A-to-z Guarantee claim?Īmazon guarantees a refund, or partial refund, to buyers if: We take a look at what steps you can take to avoid Amazon A-to-z Guarantee claims before purchases and what to do when a customer experiences a problem. However for sellers, an A-to-z Guarantee claim can have a serious negative impact on their seller rating. Amazon’s A-to-z Guarantee is designed to give buyers confidence that if there are any major issues with their purchase they can easily get their money back.
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